WINGS Program, Inc.
  • Rolling Meadows, IL, USA
  • Full Time


Responsible for the overall safety and well-being of the residents in the safe house during the overnight hours. The Awake Overnight House Advocate is responsible for answering the crisis line and assisting callers. Worker is responsible for accurate data entry into the computer database, completing purchase orders for final approval, and making hourlysafety checks of the safe house. Worker may also be responsible for preparing meals during the shift.

Duties and Responsibilities

  • Provide crisis intervention, counseling, education, safety planning, and referrals to callers on the crisisline.
  • Conduct intake and eligibility evaluations to determine guest needs and appropriateness for services.
  • Ensure documentation in resident records in an accurate and timely way andin accordance with agency policies and funding requirements.
  • Responsible for accurate and timely computer data entry for guest informationand services.
  • Assist in processing and storing donations.
  • Identify needed items and completing Purchase Orders to obtain needed items at the safe house.
  • Responsible for ensuring that blank new guest paperwork is available and infiles.
  • Responsible for completing daily Advocate checklist.
  • Interact with residents in the community areas of the shelter and role model appropriate social skills, conflict resolution, parenting, and other skills of daily living.
  • Provide safety planning, individual crisis counseling, support and education regarding domestic violence issues using a non-judgmental approach in working with residents of the shelter.
  • Ensure building is secure.
  • Supervise and coordinate activities related to house policies andchores.
  • Conduct and document hourly rounds throughout the assigned shift and ensure alarmsare activated.
  • Update daily roster and shift reports.
  • Attend and participate in supervision, weekly group meetings, and All Staff Meetings. Conduct, attend, and participate in appropriate training and education.
  • Immediately report child abuse to Department of Children and Family Servicesas mandated by law and in accordance with agency procedures.
  • Planning nutritious, well balanced meals for residents of the SafeHouse. 
  • Prepare dinner for residents following proper food handlingprocedures.
  • Maintain food storage areas by organizing food, removing expired items, and preparing weekly grocery shopping list and submit to volunteer shopper.
  • Submit quarterly inventory of kitchen supplies.
  • Responsible for ordering food thru Chicago Food Depository and completing monthly reports.
  • Responsible for reporting building maintenance issues to Facilities Department.
  • Perform additional responsibilities as assigned.


  • Bachelor's degree in social service, counseling, closely related field, or experience.
  • Willingness and ability to successfully complete 40 Hour Domestic Violence Training (WINGS will provide).
  • Willingness and ability to successfully complete CPR and First Aid certification(WINGS will provide).
  • Demonstrate knowledge of computer software programs and ability to enter numerical and alpha data accurately and efficiently. Familiarity with Microsoft Word, Excel and Access preferred.
  • Ability to stay awake during the overnight shift to answer crisis calls, provide referrals, complete eligibility intakes, assist residents, monitor the facility, and complete assigned duties.
  • Ability to lift up to 50 lbs. to assist with donation storage.
  • Commitment to providing a safe, non-judging environment where families can identify and access their strengths and become aware of the impact of domestic violence.
  • Demonstrate active listening, encouragement, and counseling with residents while maintaining personal and professional boundaries.
  • Ability to accept, understand and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds.
  • A willingness and ability to work some weekends and holidays to ensure the complete staffing of our 24 hour facility.
  • Food handler certification or willingness and ability to successfully complete course and pass certification test.


WINGS Program, Inc.
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