WINGS Program, Inc.
  • Rolling Meadows, IL, USA
  • Full Time

Position: Bilingual (Spanish) House Advocate 
Location: WINGS Safe House
Reports to: Supervisor of House Advocates


Purpose: Responsible for answering phones and assisting callers, greeting residents, staff, volunteers,
and service providers who come to the door. When necessary, translate from English to Spanish or Spanish to
English to ensure staff, residents and volunteers can understand one another. Advocate is responsible for
maintaining the smooth operation of the Safe House.

GENERAL DUTIES AND RESPONSIBILITIES
* Provide crisis intervention, counseling, education, safety planning, and referrals to callers on the crisis
   line.
* Approve intake and eligibility evaluations with potential residents.
* Conduct and approve intake and eligibility evaluations to determine resident's needs and
   appropriateness for services at the Safe House and Transitional Housing.
* Interact with clients in the community areas of the Safe House and role model social skills, conflict
   resolution, parenting and other skills of daily living (this may include time management, self care,
   conflict and stress management, parenting, nutrition, meal planning, parenting, car maintenance,
   budgeting).
* Supervise and coordinate activities related to house policies and chores.
* Work with the Coordinator of Supportive Services and Family Enrichment Specialists to provide a
   continuum of services for the residents at the Safe House.
* Identify resident needs and communicate these needs to the responsible staff member in order to
   secure donations and services.
* Ensure documentation in client records in an accurate and timely way and in accordance with agency
   policies and funding requirements.
*Responsible for accurate and timely computer data entry and management for resident information
  and services.
*Updates daily roster and shift reports.
* Assist in processing and storing donations as requested.
* Attend and participate in supervision, weekly group meetings, and All Staff Meetings.
* Conduct, attend, and participate in appropriate training and education.
* Immediately report child abuse to Department of Children and Family Services as mandated by law
   and in accordance with agency procedures.
* Ensure building is secure according to agency policy.
* Perform additional responsibilities as assigned.

QUALIFICATIONS
* Bachelor's degree in social service, counseling, or closely related field, or equivalent experience.
* Must be fluent in speaking, writing and reading in both English and Spanish.
* Willingness and ability to successfully complete 40 Hour Domestic Violence Training (WINGS will
   provide).
* Willingness and ability to successfully complete CPR and First Aid certification (WINGS will provide).
* Demonstrate knowledge of computer software programs and ability to enter numerical and alpha data
   accurately and efficiently. Familiarity with Microsoft Word, Excel and Access preferred.
* Ability to answer crisis calls, provide referrals, complete eligibility intakes, assist residents, monitor the
   facility, and complete assigned duties.
* Ability to follow agency procedure for admittance of people into the Safe House.
* Commitment to providing a safe, non-judging environment where families can identify and access their
   strengths and become aware of the impact of domestic violence.
* Demonstrate a commitment to the philosophy and services of WINGS, and a commitment to women's
   issues, with a belief that families can live in a peaceful and non-violent environment.
* A willingness and ability to work some evenings, weekends, overnights, and holidays to ensure the
   complete staffing of our 24 hour facility.


Type- Full-time with benefits

WINGS Program, Inc.
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